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Privacy Policy

Privacy Policy

This Privacy Policy explains how Ride Workshop processes personal data when you use our website, contact us, or request bicycle servicing and repairs.

Terms of Service Contact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
GDPR
EU framework

GDPR Overview

Where the GDPR applies, Ride Workshop processes personal data on a lawful basis such as performance of a service request, compliance with legal obligations, legitimate interests in operating the workshop and website, or consent where consent is required. We limit processing to what is relevant for enquiries, bookings, repairs, communications, and related administration.

If you are located in the European Economic Area, the GDPR may apply to our processing of your personal data.

Reference framework
Regulation
General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority
Comissão Nacional de Proteção de Dados (CNPD)
This section is intended for users whose data is protected by the GDPR.
GDPR-aware data handling

GDPR Rights

Where the GDPR applies, you may have rights to access, rectify, erase, restrict, object to, and receive a copy of certain personal data, and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with the competent supervisory authority. The availability of each right depends on the legal basis and the nature of the processing.

GDPR rights are available only to the extent provided by law and subject to applicable exceptions.
User Rights

Your Rights

Subject to applicable law, you may have rights to access your personal data, request correction of inaccurate information, ask for deletion in appropriate cases, object to certain processing, and request restriction of processing. Where processing is based on consent, you may withdraw that consent for future processing. These rights do not apply in every situation, particularly where we must keep information for legal or operational reasons.

Your rights depend on the legal basis for processing and any applicable legal limits.
Requests

How to Make a Request

To exercise a privacy right, please provide enough information for us to identify the relevant record and understand your request. We may ask for additional details to verify identity or clarify scope before responding. If a request is incomplete, excessive, or cannot be fulfilled because of a legal exception, we will explain the position to the extent required by law.

Requests are reviewed against identity, scope, and legal requirements before any action is taken.
Data Retention

Data Retention

We retain personal data for the period necessary to manage enquiries, bookings, workshop records, billing, and legal compliance. Service records are kept for a practical period after completion so we can handle follow-up questions, warranty-related administration where applicable, and accounting or tax obligations. When data is no longer needed, we delete it or anonymise it where feasible.

We keep data only for as long as needed for the relevant service, recordkeeping, or legal obligation.
Policy Updates

Policy Updates

Any material update will be reflected in the policy text on this page. Where appropriate, we may also provide a separate notice through the website or by direct communication if the change affects how we process personal data in a significant way.

We may revise this policy when our processing practices, legal obligations, or website features change.

Contact Details

Email contact
[email protected]
Telephone
+351 912 749 706
Postal address
Largo José Ribeiro Santana 3, 2985 Montijo
Privacy contact

Use the contact details below for privacy questions, requests, or concerns about this policy.

Contact Page
Why we process data

How We Use Data

We use personal data to respond to enquiries, arrange bookings, manage bicycle intake, carry out mechanical inspection, prepare and confirm the scope of work, perform repairs and adjustments, complete quality checks, provide collection summaries, and administer payments and records. We also use data to operate and secure the website, maintain internal business records, and meet legal, accounting, and compliance obligations.

Note
Processing is limited to workshop operations, website administration, and legal compliance.
Third-party sharing

Service Partners

We may share personal data with service providers that support website hosting, communications, record management, diagnostics where supported, payment processing, or other workshop operations. These parties act on our instructions or under their own independent responsibilities where applicable. We do not share more information than is needed for the service being provided.

Note
Operational partners receive only the information needed to perform their role for us.
Sharing legal basis

Legal Disclosures

We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, prevent fraud or misuse, or support the establishment, exercise, or defence of legal claims. We limit such disclosures to what is reasonably necessary for the relevant purpose.

Note
Disclosure may be required to comply with law, court orders, or lawful requests from public authorities.
Data category

Data We Collect

Depending on how you interact with Ride Workshop, we may process identification and contact details, bicycle and service information, appointment details, communication records, payment-related records, and website usage data. When you request a service, we may also record intake notes, inspection findings, approved work scope, collection summaries, and other information needed to complete the repair process.

We collect only the data needed to handle enquiries, bookings, workshop intake, and service administration.
Collection source

How We Collect Data

We receive personal data directly from you when you submit an enquiry, make a booking, visit the workshop, or communicate with us by phone, email, contact form, or in person. We may also collect data from your browser or device through standard website logs and cookies, and we may create internal records during inspection, quotation, repair, quality check, and collection stages.

Information is obtained from users, workshop interactions, and limited technical records generated by the website.
Cookie type

Types of Cookies

Our website may use essential cookies to support core functions, preference cookies to remember selected settings, and limited analytical cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not rely on cookies to collect more information than is reasonably needed for website operation and service administration.

We use a limited set of cookies for operation, preference handling, and basic analytics where enabled.
User control

Cookie Controls

Where cookies are used, you can manage them through your browser controls. You may block or delete cookies, but some site functions may not work as intended if essential cookies are disabled. Browser settings do not remove processing that is necessary for security, service delivery, or basic site operation.

Cookie preferences can usually be adjusted through browser settings, and some browser features may limit cookie use.